'They created a bunch of crap that they have no idea what to do with,' Rob Enderle, principal analyst with Enderle Group, a Silicon Valley consulting firm, said of Google. 'What a huge waste of resources.'"
While I would agree that some of their products could be improved, I would not ever say Earth, Reader, Mail or News are crap.
Part of the whole charm of Google is the idea that it just allows the techies to get on with making stuff they think is cool. If you look at the numbers alone then maybe it is a waste of 10% of their time. However, another way of looking at this 'waste' is as motivation and training. They're spending 90% of their time doing something mind numbingly complicated \ boring, but they can have their own little project on the side.